Merchant Fees

Question 1

Are North American Bancard credit card machines really free?

Answer

Yes, we provide all businesses with one free credit card machine and pin pad if needed per account. In the event you have to close your business, just call customer service to close account and return your equipment in good working condition.

Question 2

Is there a contract or termination fee?

Answer

No, your merchant processing agreement is month to month. You can sign up having the comfort of knowing there is no obligation or risk. You can cancel at any time, for any reason, with no early termination fee or penalty. Simply give us a call to cancel and return equipment back to us.

Question 3

What type of credit cards can I accept?

Answer

North American Bancard is a full service merchant service provider that can support all credit and debit card types for businessess. These cards include Visa, MasterCard, Discover, American Express, EBT, and Diners Club. In addition, all of our credit card machines are able to accept Apple Pay, Samsung Pay, and Google Wallet.

Question 4

How soon can I begin processing payments for my business?

Answer

We approve most applications within one business day and ship out your free credit card machine the following day. Most businesses are able to begin processing credit and debit card payments within 3 to 4 business days.

Question 5

Will I recieve any training on how use my credit card machine?

Answer

Absolutely, Once you receive your credit card machine, a representative from our training department will provide complimentary how to properly use your credit card machine. In addition, we provide 24/7 customer service and technical support to assist with any further questions after your initial training.

Question 6

How soon after I have run transactions will I receive the funds in my bank account?

Answer

Sales settled by 10:00 p.m. EST will fund to the business bank account the following business day. Sales settled after 10.00 p.m. EST will fund to the business account on the second business day.

Question 7

I am currently with another company, how hard is it for me switch to North American Bancard.

Answer

Our representatives have years of knowledge, training, and experience necessary for enabling a seamless transition without any downtime. We work with many third-party vendors, point of sale companies, and gateways everyday ensuring your set up is accurate and properly installed.

Question 8

Do I receive a monthly billing statement?

Answer

Yes, we provide our customers with the option of either receiving their statements by mail, online, or both. Merchant statements are mailed once the billing cycle has closed which is the last day of the calendar month. Merchants can review statments online on the second business day of the following month and paper statements by mail usually arrive by the 10th day of the month.

Question 9

What do I need to do to get started?

Answer

Simply click Get Started on the terminal you want above or give us a call and one of our professional business consultants will get you up and going, and answer any additional questions you may have.

Question 10

What is PCI Compliance?

Answer

Payment Card Industry (PCI) compliance refers to the technical and operational standards that businesses must follow ensure credit card data provided by cardholders is protected. PCI compliance is enforced by the PCI Standards Council and not by the payment processor. All businesses that store, process, or transmit credit card data electronically are required to follow the compliance guidelines.

Question 11

What is a monthly minimum?

Answer

A monthly minimum fee isn't really a fee at all. Unlike most other merchant account fees, where you are charged a pre-determined amount on either a monthly or annual basis, a monthly minimum is a minimum amount you will pay each month in processing fees since we are providing the equipment at no cost to your business. If you exceed the (25.00) minimum amount, you will not be charged the monthly minimum. However, if your processing fees add up to less than the monthly minimum in any given month, we will charged the difference between your actually processing fees and the monthly minimum.